Support Services

Raymarc’s BMC Support Services

Raymarc’s Support Services can provide the knowledge, tools, and services you need to improve your system’s performance, speed results, and lower risk. All across from implementation and integration to business process improvement and system optimization. You gain the advantage of our deep BMC experience and our strong relationship with BMC Software’s technical leadership.

Remote Administration

Subscribers to Remote Administration programs receive priority access to a senior systems consultant and will benefit from Raymarc’s oversight at all levels of the IT department. Service Desk Analysts will enhance their knowledge of the system and receive assistance with upgrades and customizations. Management will be able to implement best practices, improve the return on investment and increase end-user satisfaction.

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Level One Support

As your business grows, so does your need to rapidly address and resolve issues resulting from IT software use. Get your urgent questions answered in a timely manner so that your business stays running smoothly. Raymarc Solutions L1 Support intends to assist clients with specific reproducible issues. These may result from the normal use of the software on active platforms, and to provide answers to urgent questions about software usage. To resolve issues, L1 Support requires that clients perform reasonable troubleshooting tasks as recommended by Raymarc Solutions Representatives.

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