BMC Service Desk Express
It is important that IT solutions add value by activating business and impacting the bottom line. Selecting the right service desk or help desk for managing operations can help accomplish this goal. Midsized businesses need to move from homegrown and legacy help desk tracking software to more fully integrated service desk solutions that support ITIL® best practice methodologies. The right solution can deliver improved financial performance, increased manageability, and organizational alignment.
- Align people, processes and technology to improve operational efficiency and become more proactive
- Improve accountability and visibility of IT service and support
- Automate the help desk process utilizing browser-based applications
- Reduce costs by reducing incident call volume and implement 24×7 self-service for end users
- Decrease help desk response and resolution times and improve customer satisfaction
BMC® Service Desk Express Suite (previously known as Magic Service Desk Suite) is designed to meet business requirements, automate service desk processes, and lower cost of support operations. This customizable, service management solution combines best-in-class help desk software with core ITIL® best practices. This suite provides a powerful workflow solution that delivers superior service and reduces operational expenses with reporting that provides the data you need to make informed business decisions.
- Connects requests to people, places, and assets efficiently through browsers, e-mail, and pagers using a fully integrated help desk system
- Automates service and request processes and supports core ITIL best practices
- Adapts easily to changes in your business with point-and-click customization and can be used wherever service or request management is required
- Saves you time and money on implementation and administration, reduces your overall cost of support, and is easy and quick to implement
- Provides 24×7 access to technicians and end users through a flexible browser-based help desk solution
- Reduces call volumes and increases satisfaction with Self-Service Help Desk included at no extra charge
- Keeps you informed about your service management business with reports on service response times and average response rates
