BMC Remedy ITSM

The No. 1 choice for ITIL-aligned service management processes
Reduce complexity and make IT support, change, asset, and request management a seamless integrated system that conforms with ITIL V3 processes.
This comprehensive suite includes:

• A full set of IT service management applications that share a native, purpose-built architecture and best-practice process flows
• The industry’s leading service desk solution
• A closed-loop change and release process that can be tied to Incidents, Problems and Configuration Items
• Tracking of incident response times and service desk performance against Service Level Agreements

Asset and software license lifecycle and compliance management With BMC, you will:

• Prioritize support activities to focus on critical business services
• Increase staff productivity and consistency by automating processes, policies, and tasks
• Reduce MTTR and eliminate recurring incidents through embedded problem and knowledge management processes
• Reduce IT support costs through self-service call-deflection