Service Desk Express White Papers 

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Service Desk

• Swing into Business Service Management - Seven Strategies for Enabling IT to Activate the Business
  
  
• Service Desk Evaluation Guide for the Mid-Sized Business - How to Choose the Right Service Desk Solution and Improve your ROI
  
  
• BMC Software Delivers on Strategic Roadmap - New Solutions Introduce Systems Management to Mid-sized Companies.
  
  
• Build it or Buy it? - Deciding how to automate your help desk
  
  
• How to Choose the Best Help Desk Software for Your Small or Midsized Business
  
  

Knowledge Management

• Unleashing the power of Collective Knowledge to Improve Support Quality
  
  

ITIL Proceesses

• ITIL for the Small and Mid-sized Business (SMB)
  
  
• Top Ten Reasons Organizations are Unsuccessful Implementing ITIL
  
  

Change Management

• Best Practices in Change Management for the Mid-Sized Business
  
  
• Magic Change Management - Keeping Up With Changing Environments
  
  

Asset Management

• IT Service Support - Asset Management
  
  

Sarbanes - Oxley

• Sarbanes-Oxley Section 404 - How Magic IT Service Support Addresses General IT Control Requirements
  
  

Customer Support

• Building Business Value Faster with Managed Services
  
  
• Operational Efficiency and Higher Customer Satisfaction in the Mid-Sized Business
  
  

Read real-life examples of the benefits achieved using BMC Solutions for Small and Mid-sized Business.

BMC Service Desk Express Suite is built around the IT Infrastructure Library (ITIL) framework and has been verified to be compatible with the following ITIL core processes.

Incident Management
Problem Management
Change Management
Configuration Management