Service Desk Express Success Stories 

You must be logged in to download files

• Healthcare Organizations Drive up Efficiency and Drive Down Costs with BMC® Magic IT Service Support
  
  
• High-Tech Mold Engineering Success Story
  
  
• ClubCorp Success Story
  
  
• John Hopkins University Success Story
  
  
• McLioness Success Story
  
  
• Workspace Group Embraces Magic for Help Desk and Workflow Support
  
  
• Canon Success Story
  
  
• Addison Avenue Federal Credit Union Success Story
  
  
• LJMU Success Story
  
  
• Travel and Transport Success Story
  
  
• Olan Mills Success Story
  
  

Read real-life examples of the benefits achieved using BMC Solutions for Small and Mid-sized Business.

BMC Service Desk Express Suite is built around the IT Infrastructure Library (ITIL) framework and has been verified to be compatible with the following ITIL core processes.

Incident Management
Problem Management
Change Management
Configuration Management